Shipping policy
SHIPPING & DELIVERY
We know how exciting it is to be waiting for a new piece of jewellery, so we aim to prepare and dispatch every Shinar Jewels order as quickly and carefully as possible.
This policy applies to orders placed directly through www.shinarjewels.com.
ORDER PROCESSING & DISPATCH
For in-stock jewellery, we aim to dispatch orders on the next working day after your order is placed.
Orders placed during weekends or UK public holidays will normally be processed on the next working day.
During particularly busy periods, exhibitions, launches or public holidays, processing may occasionally take a little longer. If we anticipate a significant delay with your order, we will contact you.
Please note that Solid 18ct Gold, personalised, bespoke and made-to-order jewellery may have different production times. The estimated production time will be stated on the relevant product page or communicated to you as part of your order.
Production time is separate from delivery time.
ESTIMATED DELIVERY TIMES
Once your in-stock order has been dispatched, our usual estimated delivery times are:
United Kingdom: 2–3 working days
Europe: 7–10 working days
United States: 3–10 working days
Other international destinations: approximately 5–12 working days
These are estimated delivery times rather than guaranteed delivery dates unless we have expressly agreed a guaranteed service with you.
International deliveries can occasionally take longer because of customs processing, local delivery networks or circumstances outside our reasonable control.
TRACKED DELIVERY
We use tracked delivery services for our jewellery and appropriate insurance or compensation cover where available and suitable for the value of the shipment.
Tracking information will be provided where available once your order has been dispatched.
Some deliveries may require a signature or other confirmation of delivery.
UNITED STATES ORDERS
Orders of goods sent from the United Kingdom to the United States are subject to current US customs and import requirements.
Where our selected postal or courier service requires US customs duties, tariffs or associated customs charges to be paid by Shinar Jewels when the parcel is dispatched, these charges will be incorporated into our US shipping arrangements.
This is intended to provide customers with a smoother delivery experience and reduce unexpected customs charges on arrival.
The customs and tariff rules applicable to US imports can change. Any shipping charge displayed at checkout will reflect the delivery arrangements available to us at the time your order is placed.
If a tax, duty or customs charge cannot be collected through our chosen delivery service and may instead become payable by the recipient, we will provide information about this where reasonably possible.
INTERNATIONAL CUSTOMS & IMPORT CHARGES
For destinations outside the United Kingdom other than where we expressly offer a duties-paid service, orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or delivery charge and are the responsibility of the recipient.
We have no control over charges imposed by overseas customs authorities and cannot guarantee the amount that may be payable.
Customs processing may also occasionally delay international deliveries.
Customers are responsible for ensuring that jewellery ordered from Shinar Jewels can lawfully be imported into their destination country.
SOLID 18CT GOLD & HIGH-VALUE JEWELLERY
Our Solid 18ct Gold and other high-value jewellery may require additional production, security and delivery arrangements.
Made-to-order Solid 18ct Gold pieces will not necessarily be available for next-working-day dispatch.
The estimated production time will be stated on the relevant product page or communicated to you as part of your order.
Once completed, high-value jewellery will be dispatched using an appropriately secure, tracked and insured delivery service.
For particularly valuable orders, we may contact you before dispatch to confirm delivery arrangements.
For security and fraud-prevention purposes, we may also carry out additional payment, identity or delivery-address verification before production or dispatch of a high-value order.
EXPEDITED SHIPPING & RUSH ORDERS
If you require your jewellery urgently, please contact us before ordering, or as soon as possible afterwards, at:
Where possible, we will be happy to discuss expedited delivery options.
Expedited delivery may involve an additional charge.
Please note that expedited shipping does not necessarily shorten the manufacturing time required for personalised, bespoke, Solid 18ct Gold or other made-to-order jewellery.
DELIVERY ADDRESS
Please check your delivery address carefully before completing your order.
You are responsible for providing a complete and accurate delivery address.
If you realise that you have entered an incorrect address, please contact us immediately at:
If your order has not yet been dispatched, we will do our best to correct the address.
Once an order has been dispatched, we may be unable to change or redirect it.
Nothing in this section affects any responsibility we have under applicable consumer law for the proper delivery of your order.
REDIRECTING PARCELS
For security reasons, we are generally unable to redirect jewellery to a different address once an order has been dispatched.
Please therefore provide an address where your parcel can be received securely.
Additional restrictions may apply to address changes for high-value orders.
PO BOXES, BFPO & MAIL-FORWARDING ADDRESSES
To help ensure the safe and traceable delivery of Shinar Jewels jewellery, we may be unable to deliver to:
PO Boxes, BFPO addresses, mail-forwarding services or certain temporary accommodation addresses.
If you are unsure whether we can deliver to your address, please contact us before placing your order.
DELAYED ORDERS
Occasionally a parcel may be delayed for reasons outside our immediate control.
If your tracking information has not updated or your jewellery has not arrived within the expected timeframe, please contact:
We will investigate the delivery with the relevant carrier.
Please be aware that international deliveries can sometimes experience additional delays while passing through customs.
Your statutory rights relating to delivery are not affected.
LOST PARCELS
If you believe your parcel has been lost in transit, please contact us at:
Where appropriate, we will investigate the shipment with the delivery provider and resolve the matter in accordance with your consumer rights.
Nothing in this policy restricts your statutory rights.
DAMAGED PARCELS
If your parcel arrives visibly damaged, please photograph the outer packaging before opening it where reasonably possible.
If the jewellery inside is damaged, please contact us promptly at:
Please include your order number and, where possible, photographs of both the packaging and jewellery.
We will then help you resolve the matter.
MUSEUM, GALLERY, STOCKIST & TRADE ORDERS
This Shipping Policy primarily applies to consumer purchases made through our website.
Museum, gallery, retail stockist and other trade orders may be subject to separately agreed delivery arrangements and trade terms.
CONTACT US
If you have any questions about delivery before or after placing your order, please contact:
Shinar Jewels
Email: clients@shinarjewels.com