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LIFETIME WARRANTY

At Shinar Jewels, we design unique jewellery pieces that are both stylish and functional. Our designs are inspired by the modern woman who is always on the go, yet fashionable and confident. Our jewellery is designed to endure the hustle and bustle of everyday life, so you can wear them with confidence. At Shinar Jewels, we believe that jewellery should not only look beautiful, but also be able to withstand life the way you want to live it.

Shinar Jewels offers a lifetime warranty for our jewellery purchased both on our website or in stores around the world. If purchased on our website, you will automatically be registered for a lifetime warranty, however, if you purchased our jewellery from a store, you must register. You can register your jewellery here on our website anytime you want. Please see our lifetime warranty terms and conditions here for more information.

 

How do I Register My Hand-Crafted Jewellery For A Lifetime Warranty?

If purchased on our website, you will automatically be registered for a lifetime warranty. 

Send us an email at clients@shinarjewels.com with the following information:

  • Full name.

  • Address.

  • E-mail.

  • Contact number (optional).

  • Where you purchased your Shinar jewellery. For example, in a retail store or in The British Museum shop, etc.

  • A picture of your receipt if purchased in store.

  • Or another proof of purchase such as a bank statement.

You will then receive an email confirming you have successfully registered your Shinar jewellery for a lifetime warranty. You will be given a reference number which you can use to make a claim on your warranty.

How Do I Make A Claim On My Warranty?

Simply contact Shinar Jewels here on the CONTACT US page. Tell us your full name and current address along with your lifetime warranty reference number.

You will then be required to ship your old jewellery to us. You will be required to pay the postage cost of sending your item back to us and ensuring it is sent safely using a tracked service.

We will then repair your jewellery item and send it back to you free of charge.  

What your lifetime warranty covers?

You can make a claim if the jewellery has accidentally broken, the gold has faded and in the unlikely circumstance that you are not happy with your jewellery. For our real gold high jewellery, please refer to our terms and conditions.

What your lifetime warranty does not cover?

 

Loss or theft of your jewellery, damage due to inappropriate use. Scratches to your jewellery (because this is normal for jewellery such as rings to gain some degree of scratches when worn). 

For our real gold high jewellery, please refer to our terms and conditions.

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