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Terms and Conditions


These Terms and Conditions will apply to the purchase of goods from

We are Shinar Jewels a company registered in England and Wales under number 09977697 whose registered office is at Kemp House, 152 City Road, London, EC1V 2NX with email address;  telephone number 012 5547 9497.

These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.


The description of the goods is as set out in the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied due to the product photography. This does not affect the size of a ring ordered or chain length in physical form from the description, it is referring to the size of the picture on your screen.

In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All goods which appear on the website are subject to availability.

We can make changes to the goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information

We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

We will not store your credit card details or give them to a 3rd party.

Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the sale of goods ordered only when you receive an email from us confirming the order (Order Confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order, you agree to us giving you confirmation of the contract by means of an email with all information in it (ie the Order Confirmation). You will receive the order confirmation within a reasonable time after making the purchase, but in any event not later than the delivery of any Goods supplied under the contract.

No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by yourself and us in writing.

We intend that these Terms and Conditions apply only to a contract entered into by you as a consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.


We will deliver the goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the contract is entered into.

In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:

a.   we have refused to deliver the goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the              contract was made, or you said to us before the contract was made that delivery on time was essential; or

b.   after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not                        delivered within that period.


If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.

If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the contract for any such cancelled or rejected goods. If the goods have been delivered, you must return them to us and we will pay the costs of this.

For purchases from outside the UK, you may need to pay import duties or other taxes, as we will not pay them.

If you or your nominee fail, through no fault of ours, to take delivery of the goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

Risk of damage to, or loss of, any Goods will pass to you when the goods are delivered to you (unless delivered faulty or damaged)

Withdrawal, returns and cancellation

You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

a.   goods that are made to your specifications (rings made to size);

b.   goods which are for use in piercings where hygiene is an issue (earrings).


Right to cancel

Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (eg a letter sent by post, fax or email).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period


Except as set out below, if you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery.



Deduction for Goods supplied


We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (ie handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.



Timing of reimbursement


We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.


We will make the reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of the reimbursement.



Returning Goods


If you have received goods in connection with the contract which you have cancelled, you must send back the goods to us without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.


Conformity and Guarantee

We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:

a.   Be of a quality described in the product description.

b.   Be of the correct size, as displayed in the product description, or as the specific size you have ordered.


Your product will have a 1-year guarantee protecting your goods. The guarantee covers the item against manufacturing defects for 1 year.

This does not cover accidental loss or damage caused by improper treatment and use of the item. You will need to follow the jewellery care guide on our website or within you jewellery care guide slip given with your order. If the care guide slip is missing from your order, please refer to our website care guide or contact us for help.


If you have any problems with your items within the guarantee period and the problem is not caused by neglect or accidental damage, we will advise you on your next steps in receiving a free repair service. We will either repair the jewellery within the guarantee period or replace it as we see fit. The guarantee is only valid with proof of purchase in the form of an order number and in the event that we can clearly confirm that the jewellery was not damaged due to miss treatment or neglect. 


You must have proof of purchase including order invoice number when making a claim. 


Copyright Disclaimer

We hold the rights to all our designs, images, text, logo and trademarks.


Colour and Gemstone Variation

The product images we use on our website and in our catalogues show 22ct gold vermeil or 22ct gold plating. But sometimes the colours can vary due to light conditions and photography We also use natural gemstones, which have their own unique personality and slight variations in shade and colour. Slight differences in the gemstone colour or shade should not be classed as a defect.


Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control:

a.   the party will advise the other party as soon as reasonably practicable; and

b.   the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable        for any failure which it could not reasonably avoid, but this will not affect the customer's above rights relating to delivery and any right to            cancel, below.



Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be viewed here -  (

For the purposes of these Terms and Conditions:

a.   'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive                 95/46/EC (Data Protection Directive) or the GDPR.

b.   'GDPR' means the General Data Protection Regulation (EU) 2016/679.

c.   'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.


We are a Data Controller of the Personal Data we Process in providing Goods to you.


Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a.   before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b.   we will only Process Personal Data for the purposes identified;

c.   we will respect your rights in relation to your Personal Data; and

d.   we will implement technical and organisational measures to ensure your Personal Data is secure.


For any enquiries or complaints regarding data privacy, you can e-mail:

Lifetime Warranty 


If purchased on our website, you will automatically be registered for a lifetime warranty. 


In order to be eligible for registering your lifetime warranty, you must provide proof of purchase. This must be in the form a scan/photo/copy/email invoice of a receipt from the store purchased. You may also show proof of payment using a bank statement if your receipt is unavailable.

You will be required to pay postage costs when sending jewellery to our repair shop once you have made a successful claim on your lifetime warranty. The jewellery must be returned for your lifetime warranty to be accepted.

The following are not covered by our lifetime warranty - 

  • Loss or theft of the jewellery.

  • Scratches caused by normal wear and tear.

  • misuse of the jewellery and wear caused by conditions not considered normal wear and tear. 

  • Gemstones falling out due to misuse or accidental damage. A third party reputable jewellery company (approved by both parties) must evaluate the jewellery and determine if the gemstone should have fallen out and would be useful for a court to make a decision. This is for high value gemstones in our real gold jewellery.

The following are covered by our lifetime warranty - 

  • Gold discolouration.

  • Gold wearing off.

  • Jewellery accidentally breaking.

  • Gemstones falling out with no evidence of forced prying to the jewellery and loss of stone caused by physical damage to the ring by the customer or a third party. A third party reputable jewellery company approved by both parties must evaluate to conclude if the gemstone should have fallen out.

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